All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors. This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. You can now attach configuration items (CIs) and create relationships between CIs directly from the CMDB Visual Map in SolarWinds Service Desk! This helps you quickly and easily build your CMDB, which you can tie to key IT service management processes such as incident, problem, and change management.įor more information on Enhanceng your CMDB, please click here. We are glad to announce that we have added advanced new functionality to this section – to help streamline your organization’s workflow, save you time and ultimately help you scale your operations through advanced automation.įor more information on Custom Workflow Conditions, please click here.
If you wanted to set a more elaborated condition set, for example, Or ‘Title’ with Value ‘Executive’ - you needed to duplicate the condition set – for this additional rule. For example you could create a condition set in which if a new hire is part of the “Marketing Department” AND works at the “Boston” site – then they would get a certain type of hardware, travel equipment, business cards and so on. Up until now, whenever you used a condition set in the Service Catalog or Change Catalog process, the only operator you had at your disposal was “AND”. Change SuggestionsĪt SolarWinds Service Desk we keep investing in AI and machine learning capabilities to increase your productivity and minimize human error - so that you and your team could focus on matters that require human attention.įor more information on Change Suggestions, please click here. Creating these additional fields (which can aid in further data collection), is all done with click-drag-drop actions.įor more information on Custom Fields, please click here. This customization allows you to add fields in various modules of your SWSD. Custom FormsĪ major benefit of your SWSD is the ability to customize all forms to best meet your unique organizational needs.įor more information on Custom Forms, please click here. This new functionality allows you and your team to save and share custom views of different index pages (lists) across the SolarWinds Service Desk platform.įor more information on Custom List Views, please click here. In addition you will notice many areas in your platform have been enhanced with Help Text Variables and Custom Fields (The new Custom Fields include Multi Picklist and Attachment)Īlongside the new and modern Service Catalog user interface, you can now easily reorder the Process Fields by dragging and dropping them as needed, as well as set default values.įor more information on Service Catalog Enhancements, please click here. If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation. These release notes describe the new features and improvements in SolarWinds Service Desk. SolarWinds Service Desk September 2020 Release Notes